Refund and Returns Policy
At KicksInk, customer satisfaction is our top priority. Each pair of custom footwear is crafted with care and precision, and we want you to love your order as much as we love creating it. Please review our Refund and Returns Policy for details on how we handle returns, exchanges, and refunds.

Returns Policy

As all our products are custom-made to order, we do not accept returns for refunds or exchanges unless there is a defect in the product. Please carefully review the design, size, and specifications of your order before placing it.

Refunds Policy

We offer refunds only in the following cases:

  • Defective or Damaged Products: If your item arrives with a manufacturing defect or damage caused during shipping, please contact us within 7 days of receiving your order.
  • Lost Shipments: If your package is lost in transit and confirmed by the carrier, we will issue a refund or resend your order at no additional cost.

Refund Process

  1. Email us at [email protected] with your order number and photos of the defect or damage.
  2. Our team will review your case and respond within 3 business days.
  3. If approved, your refund will be processed back to your original payment method within 7–10 business days.

Non-Refundable Items

The following items are not eligible for refunds:

  • Custom footwear with design changes requested by the customer after purchase.
  • Items that show signs of wear or use.
  • Orders submitted with incorrect information (e.g., wrong size or shipping address).

Exchanges Policy

We do not offer exchanges for custom footwear, as each product is made specifically for you. However, if your item is defective or damaged, we will replace it with the same design at no additional cost.

Cancellations Policy

  • Within 24 Hours: Orders can be canceled for a full refund.
  • After 24 Hours: Since production begins promptly, cancellations may not be possible. Please contact us immediately if you need to request a cancellation.

How to Contact Us

If you have questions or need assistance with a return or refund, please contact our support team at:

Our team is here to help ensure you have a positive experience with KicksInk!

Thank you for choosing KicksInk.
We appreciate your trust in our brand and look forward to creating something special for you.