Shipping & Delivery Policy
Welcome to KicksInk! We’re committed to ensuring a smooth and hassle-free delivery experience for all our customers. Please read our Shipping & Delivery Policy to understand how we handle the shipping process for your custom footwear.
Processing Time
Since each pair of KicksInk shoes is custom-made, the processing time varies depending on the complexity of the design.
- Standard Orders: 7–14 business days.
- Complex or Bulk Orders: Up to 21 business days.
We’ll keep you updated throughout the process and notify you as soon as your order is ready to ship.
Shipping Options
We offer multiple shipping methods to suit your needs:
- Standard Shipping: Estimated delivery within 5–10 business days.
- Express Shipping: Estimated delivery within 2–5 business days.
Shipping timelines are calculated after the processing period and may vary based on your location and chosen shipping method.
Shipping Rates
Shipping costs depend on your location, the size of your order, and the selected shipping method. The total shipping fee will be displayed at checkout.
International Shipping
We proudly ship worldwide! However, international shipping times and costs may vary based on your country’s customs and import regulations.
- Customers are responsible for any customs duties, taxes, or additional fees required by their country.
- Delivery times for international orders may take 10–21 business days.
Order Tracking
Once your order ships, we’ll provide you with a tracking number via email so you can monitor your package’s journey in real-time.
Undeliverable Packages
If a package is returned to us due to an incorrect address, unclaimed delivery, or any other reason, we will contact you to resolve the issue. Please note that reshipping fees may apply.
Damaged or Lost Packages
We strive to ensure all packages are delivered safely. In the rare case that your package is lost or arrives damaged, please contact us within 7 days of delivery with your order number and supporting documentation. We will work with you to resolve the issue promptly.
Additional Notes
- Shipping times are estimates and may be affected by unforeseen delays, including weather, customs, or carrier issues.
- For urgent orders, please contact us in advance to confirm expedited processing and shipping availability.
If you have any questions about your shipment, feel free to reach out to our customer support team at [email protected]
Thank you for choosing KicksInk!
We can’t wait for you to enjoy your custom-designed footwear.